Northern California - Claims Contact Information

We are deeply saddened by the reports we are seeing on the firestorm that happened overnight in Sonoma County and surrounding areas. First and foremost, we hope that everyone and their families are safe. This terrible event has affected so many of our clients, friends and family.

For our insureds who need to file a claim, the most efficient way to do it is to call the carrier directly. 

Below is a list of the claim reporting information for our carriers. We have alerted them to expect a large volume of claims. 

We will continue to update this information

Emergency Contact Numbers:

If you can’t reach your carrier, please call us at 707-525-4150 or 707-442-2971

If you are having trouble reaching your carrier or our office email Robb Daer at or call 707-696-1739

Latest Carrier Updates:

Carrier Notice


Allied/Nationwide Insurance will be moving their adjusters from our office over to the Finley Center today (These busses are located in the parking lot BEHIND the Finley Center, you can access this parking lot from Stony Point Road)
Claim Unit open in Napa at Home Depot, 225 Soscol Avenue

CIG Insurance will be sending advance claim payments to our office for clients who don’t have an address to mail.
Pop-Up Claim Center at GPIA Office 175 W. College Ave starting 10/12/2017
Claims adjuster will be available for the next week and a half depending on demand. Hours of operation are 8:30am-5pm

Encompass 2 Mobile Claim Centers:
Finley Park (70 Stony Point Road, Santa Rosa, CA 95401)
          Monday - Friday 8:00 AM - 6:00 PM
          Saturday & Sunday 8:00 AM - 5:00 PM
Sonoma County Fairgrounds (Bennett Valley Road, Santa Rosa, CA 95404)
          Monday - Friday 9:00 AM - 5:00 PM
          Saturday & Sunday 9:00 AM - 4:00 PM
Foremost/Farmers 2 Claim Buses in Rohnert Park and Ukiah at the following locations:
Rohnert Park Home Depot (4825 Redwood Drive Rohnert Park, CA 94928)
Ukiah next to the KWINE radio station (1100 Hastings Rd, Ukiah, CA 95482)
The Hartford Claims bus is now at Finley Park in Santa Rosa (2060 W College Ave, Santa Rosa, CA 95401). 
Their hours of operation will be from 8:00am - 6:00pm
Safeco/Liberty Mutual Claims bus will be at Finley Park in Santa Rosa (2060 W College Ave, Santa Rosa, CA 95401) - Open all weekend
State Fund State Fund Offers Extended Credit for Policyholders Disrupted by the Wildfires in Counties Declared as a State of Emergency (CLICK HERE FOR DETAILS)

Travelers CAT Team has moved to the Rohnert Park Home Depot Parking Lot (4825 Redwood Drive, Rohnert Park, CA 94928).
They are also set up in Napa, currently at the Home Depot in Napa (225 Soscol Ave, Napa, CA 94559)
Both locations will be open from from 8:00am - 6:00pm.


Carrier's Claim Information

Carrier Phone Website/Email Additional Information
Allianz Global 800-558-1606 click here
          Central Property Claims
Nationwide Private Client / Crestbrook 855-473-6410    
Allstate 800-225-7828 click here
Berkley Human Services 888-762-3083
California Insurance Group (CIG) 800-986-9974  
Chubb/ACE 800-252-4670    
CNA 877-262-2727 #3
Crum & Forster 800-690-5520  
Encompass 800-588-7400   click here
Firemans Fund/Allianz 888-347-3428  
First American 888-922-5344    
Grange 800-546-8850  
Hanover 800-628-0250  
Hartford 800-243-5860  
ICW Group 877-442-9669
Indicate California Wildfires for immediate support
Liberty Mutual 800-362-0000  
Midwest Insurance 866-642-2567 click here
Minico 800-528-1056  
Oregon Mutual Claim Contact 800-934-3809  
Pharmacists Mutual 800-247-5930
Philadelphia Insurance 800-765-9749 #3 click here
QBE 888-737-8256  
Safeco 800-332-3226  
          Personal Lines
          Commercial Lines

Designated phone number for Sonoma County Fire Command Center - Travelers Claims
click here
UFG (United Fire Group) 800-343-9131  
Unigard 800-777-0078    
USLI 888-875-5231  

George Petersen Insurance Agency has been offering comprehensive insurance coverage since 1935. With an 80-year history of delivering exceptional service at competitive pricing, our focus has always been on serving our clients and protecting their assets. As one of the largest independently owned agencies in Northern California, we have the size and experience to provide in-house expertise for every kind of insurance coverage.